Privacy Policy

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1. Introduction

Big M Business Group Ltd ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

This policy applies to bigm-business-group.pages.dev (or such domain as we may use) and all subdomains, and to our subsidiaries including Big M Trans, Big M AgroVentures, Big M Brokante, Big M Lodging Services, Big M Loan Services, Big M Knowledge Hub, Big M Beverages and Big M Business Solutions.

2. Information We Collect

We collect information in the following ways:

• Information you provide to us directly — such as your name, phone number, email address, dates of stay, room preference, or other details you enter when booking a room, submitting an application, making an enquiry or contacting us on WhatsApp.
• Information from forms hosted on third-party platforms — such as Microsoft Forms (used for Big M Trans and Big M Loan Services applications) and Selar (used for Big M Knowledge Hub purchases). Those platforms collect information under their own privacy policies.
• Basic technical information — such as pages visited and general device information, collected through Cloudflare Web Analytics, which is privacy-focused and does not track you across other websites or use cookies for advertising.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries, bookings and applications
• To provide the services you have requested
• To process referral codes and, where applicable, credit the correct partner
• To improve our websites, services and customer experience
• To meet legal, accounting and regulatory obligations
• To contact you about your booking, application or enquiry

We do not sell, rent or trade your personal information to third parties for marketing purposes.

4. Sharing of Information

We may share limited information with:

• Referral partners — if you use a referral code, the partner associated with that code may receive your name and phone number to confirm the booking and credit their commission. They will not receive your payment amount or special requests.
• Service providers — such as the platforms we use for hosting (Cloudflare), image storage (Cloudinary), forms (Microsoft Forms) and e-commerce (Selar).
• Legal authorities — where required by law or to protect our rights and safety.

5. Data Storage and Security

We take reasonable measures to protect the information you share with us. Our websites are served over secure HTTPS connections, and access to information is limited to those who need it to provide the service you requested.

However, no method of transmission over the internet or electronic storage is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

6. WhatsApp Communication

When you contact us on WhatsApp, your phone number and message content are transmitted through WhatsApp's platform and are subject to WhatsApp's own privacy policy. We use WhatsApp to respond to your enquiries and process your bookings.

7. Cookies and Analytics

Our websites do not use advertising cookies or tracking pixels. We use Cloudflare Web Analytics, which provides us with aggregated, anonymous information about website traffic without tracking individual visitors across other websites.

8. Your Rights

You have the right to:

• Ask what personal information we hold about you
• Request that we correct or update your information
• Request that we delete your information, subject to legal requirements
• Withdraw consent for future communication at any time

To exercise any of these rights, contact us at [email protected].

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: [email protected]
• Phone / WhatsApp: +237 678 639 128
• Address: Big M Business Group Ltd, Buea, Cameroon